Return & Refund Policy

All Inclusive Unlimited LLC ("AIU") accepts eligible returns requested within 30 calendar days after the recorded delivery date. This policy applies to purchases made directly through AIU. Product-specific terms disclosed before purchase may add restrictions for final-sale, hygiene-sensitive, customized, or supplier-restricted products, but they do not reduce rights that applicable law provides.

30-Day Return Window

The 30-day period begins on the date carrier tracking records the order as delivered. For an order delivered in separate packages, the period for each item begins when that item is delivered. You must contact AIU within the 30-day period and ship an approved return by the deadline stated in the return authorization.

Eligible Condition

Unless the item is defective, damaged, or incorrect, an eligible return must be:

• Unused, unworn, unwashed, unaltered, and free of odors, stains, damage, or signs of use
• In its original product packaging and protective materials
• Complete with original tags, labels, seals, accessories, parts, manuals, certificates, and promotional items
• Packaged securely so it is not damaged during return transit
• Accompanied by the order number and AIU return authorization

AIU may reduce or deny a refund when a returned item does not meet these conditions, except where applicable law requires otherwise.

Final-Sale and Non-Returnable Products

• Products identified as final sale or non-returnable before purchase
• Personalized, customized, altered, engraved, or made-to-order products
• Digital goods, downloaded products, and redeemed services
• Gift cards, except where applicable law requires redemption or refund
• Opened intimate apparel, sexual-wellness products, hygiene-sensitive goods, or personal-care products
• Opened, used, or unsealed beauty products, cosmetics, skincare, fragrances, and grooming products
• Food, candy, beverages, supplements, and other consumable products
• Used, worn, washed, altered, damaged, incomplete, or unsanitary merchandise
• Clearance merchandise when marked final sale before purchase

How to Start a Return

1. Contact AIU through the Support Center, email support@allinclusiveunlimited.com, or call (571) 316-0238.
2. Provide the order number, item name, quantity, reason for return, and current contact information.
3. Include clear photographs when the item is damaged, defective, incorrect, incomplete, or materially different from its listing.
4. Wait for AIU's return authorization, return address, packaging instructions, and shipping deadline.

Do not send a return to the address on the original package or to AIU's general contact address. Unauthorized returns may be refused, delayed, or ineligible for credit.

Return Labels, Shipping Costs, and Return Address

For an approved change-of-mind return, the customer pays return shipping and should use a trackable, insured service appropriate for the item's value. AIU does not provide a prepaid label for change-of-mind returns unless the product-specific terms expressly say otherwise.

When AIU confirms that an item is defective, damaged in transit, incorrect, or incomplete because of an AIU or fulfillment error, AIU will provide a prepaid return label, arrange collection when appropriate, or reimburse reasonable approved return-shipping costs. Follow AIU's instructions before purchasing return postage.

Supplier-fulfilled products may need to be returned to a designated supplier or processing facility. AIU will provide the correct authorized return address. Customers should never independently return merchandise to a supplier, manufacturer, marketplace, or carrier.

Original Shipping Charges and Restocking Fees

Original shipping, expedited service, duties, brokerage charges, and other delivery fees are not refundable for change-of-mind returns. They will be refunded when required by law or when the return results from an AIU error, an incorrect or defective item, or cancellation of an unavailable item before shipment.

AIU does not impose a restocking fee unless a supplier-required fee was clearly disclosed on the product page or during checkout before purchase. If an authorized return is subject to a disclosed restocking fee, the exact amount or percentage will be confirmed in the return authorization before the customer ships the item. No restocking fee applies to an approved damaged, defective, or incorrect-item claim.

Exchanges

AIU generally processes exchanges as a return of the original item and a new order for the replacement. Replacement inventory is not reserved until the new order is completed. If AIU authorizes a direct exchange, the return instructions will state the deadline and any price or shipping difference. When a requested replacement is unavailable, AIU will issue the applicable refund rather than substitute another product without approval.

Damaged, Defective, Incorrect, or Missing Items

Report transit damage, defects, incorrect items, missing contents, or fulfillment errors within 3 business days after delivery. Contact AIU with the order number, a description of the issue, photographs of the item and packaging, and photographs of the shipping label when available. Keep the item, accessories, and all packaging until AIU confirms whether return, inspection, carrier review, replacement, or disposal is required.

Lost or Missing Parcels

If tracking does not update, the estimated delivery date passes, or a package is marked delivered but cannot be located, contact AIU promptly. AIU will review the address and tracking, open a carrier or supplier trace when appropriate, and communicate the next step. The customer may be asked to check the delivery location, household members, building management, or carrier notice. AIU will provide the replacement, refund, claim outcome, or other remedy required by the circumstances and applicable law.

Inspection and Refund Timing

AIU will inspect or obtain confirmation of an authorized return after it reaches the designated return facility. AIU will approve or explain the return decision and initiate any approved refund within 7 business days after receipt and inspection. Inspection may take longer only when a carrier, manufacturer, fraud, or damage investigation is reasonably required; AIU will provide a status update if additional review is needed.

Approved refunds are issued to the original payment method. If the original method cannot accept a refund, AIU will contact the customer about a lawful alternative. After AIU initiates a refund, the bank, card issuer, or payment provider may require additional time to post it.

Items Unavailable After Purchase

Inventory can change before fulfillment. If an item becomes unavailable or cannot ship within the stated timeframe, AIU will notify the customer and either request consent to a reasonable delay or offer cancellation of the affected item for a full refund, including charges attributable to that unshipped item. AIU will not substitute a materially different product without the customer's approval.

Support and Escalation

Start with the AIU Support Center, support@allinclusiveunlimited.com, or (571) 316-0238. Include the order number and all relevant documentation. If the issue remains unresolved, reply to the existing support thread with the subject line "Escalation Request" and explain the requested resolution. AIU will route the case for owner review.