Return & Refund Policy

AIU carries products from multiple approved suppliers. Return eligibility, timing, restocking fees, refund method, and shipping responsibility can differ by product. The product-specific terms displayed before purchase and included with your order apply alongside this policy.

Before Sending Anything Back

Every return requires advance approval and return instructions from AIU. Contact support@allinclusiveunlimited.com or (571) 316-0238 with your order number, item, reason for return, and photographs when the item is damaged, defective, or incorrect. Packages returned without authorization may be refused and may not qualify for credit.

Defective, Damaged, or Incorrect Items

Report a manufacturer defect, transit damage, missing item, or fulfillment error within 3 business days of delivery unless the product page provides a longer period. Keep the item unused, retain all original packaging, and include clear photographs. Approved returns must be shipped within the deadline stated in AIU's return authorization.

Change-of-Mind Returns

Change-of-mind returns are accepted only when the product's stated terms allow them. Eligible items must be unused, unworn, unwashed, unopened when required, and in resalable condition with original packaging, tags, and accessories. The customer is responsible for authorized return shipping unless AIU confirms that the return resulted from an AIU or fulfillment error.

Final-Sale and Non-Returnable Products

• Products marked final sale or non-returnable
• Gift cards and redeemed digital products
• Personalized, custom, or made-to-order products
• Opened intimate, sexual-wellness, hygiene, beauty, or personal-care products
• Used, worn, washed, damaged, altered, or incomplete merchandise
• Clearance items when identified as final sale before purchase

Supplier-Specific Conditions

Certain special-occasion apparel is final sale except for approved manufacturer defects and may qualify only for store credit. Other suppliers may allow unopened returns within a stated window and may deduct a restocking fee. AIU will show the applicable terms before purchase whenever the supplier requires a material restriction.

Refunds and Store Credit

After an authorized return is received and inspected, AIU will issue the refund method allowed by the applicable product terms. This may be the original payment method or store credit. Original shipping, expedited service, duties, and return shipping are not refundable unless required by law or the return resulted from AIU's error. Processing by a bank or card issuer may take additional time.

Exchanges

Exchanges are available only when the product's stated terms permit them and replacement inventory is available. If an exchange is unavailable, AIU will apply the approved refund or store-credit option.

Order Cancellation

Contact AIU immediately to request a cancellation. AIU can cancel only items that have not entered processing or shipped. Once fulfillment begins, the applicable return terms govern.